The Indian Health Service has made significant improvements to quality care for American Indians and Alaska Natives. The IHS aims to implement and sustain an effective quality program that improves patient experience and outcomes; strengthens organizational capacity; and ensures the delivery of reliable, high quality health care. Earlier this year, the IHS released a five year (2019-2023) Strategic Plan. This was a major step in establishing a culture of accountability and sustaining a quality program within the agency.
IHS is committed to an effective credentialing and privileging program that ensures we are hiring qualified clinicians. Some of the recent changes we have made include establishing for the first time an agency-wide Office of Quality. In order to provide oversight and support of credentialing and privileging across the agency, these functions are now under the new office. Other important improvements we have made to credentialing and privileging practices at the IHS include implementing an enterprise-wide deployment of an electronic credentialing software system in 2018, and for the first time hiring an IHS credentialing program manager.
At the IHS, we are taking the steps to ensure that our system is composed of robust processes that will deliver high quality care.